1. Who We Are

Transforming Lives Pte Ltd ("Transforming Lives", "we", "us", or "our") is a social enterprise registered in Singapore. We offer coaching, psychoeducation, training, and related services for individuals, families, schools, and organisations.

2. Personal Data We Collect

We may collect the following personal data:

• Contact information — name, email address, phone number
• Enquiry details — the nature of your enquiry, your situation or context as you describe it
• Session-related information — notes from coaching or consultation sessions (where applicable)
• Payment information — processed securely via Stripe; we do not store card details
• Website usage data — pages visited, time on site, browser type (collected via analytics tools)
• Newsletter subscription data — managed via LinkedIn

We do not collect sensitive personal data such as NRIC numbers or health records through this website.

3. How We Collect Your Data

We collect personal data:

• When you submit an enquiry or contact form on this website
• When you register interest in our services
• When you make a payment or purchase through our website
• When you subscribe to our newsletter
• When you engage with us directly by email, phone, or in person
• Automatically via website analytics tools when you visit this site

4. Why We Collect and Use Your Data

We collect and use your personal data to:

• Respond to your enquiries and provide the services you have requested
• Administer coaching, consultation, or training engagements
• Process payments for our services and publications
• Send you updates, newsletters, or information about our services (where you have consented)
• Improve our website and understand how visitors use it
• Comply with applicable legal obligations

We will not use your personal data for purposes beyond those listed above without your prior consent.

5. Disclosure to Third Parties

We do not sell or rent your personal data. We may share your data with:

• Stripe — for secure payment processing. Stripe's privacy policy is available at stripe.com/privacy
• PostHog — for website analytics. PostHog collects anonymised usage data
• LinkedIn — for newsletter distribution, where you have opted in
• Professional advisors — such as legal or accounting professionals, where necessary
• Regulatory or government authorities — where required by law

All third-party service providers are bound by confidentiality obligations and are only permitted to use your data for the purposes we specify.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and client records are typically retained for up to three (3) years. You may request deletion at any time (see Section 8).

7. Data Security

We take reasonable precautions to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. Payment data is handled exclusively by Stripe and is never stored on our systems. Access to personal data is restricted to authorised personnel only.

8. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete personal data
• Withdraw consent for the use of your personal data, subject to legal or contractual restrictions
• Request deletion of your personal data, where applicable

To exercise any of these rights, please contact us at the address in Section 10.

9. Links to Third-Party Sites

Our website contains links to external sites, including LinkedIn and parentfirstadhdlater.com. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Contact & Data Protection

For any questions about this policy, or to exercise your data rights, please contact:

We will respond to all data protection requests within 30 days, in accordance with the PDPA.

11. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page, with the effective date noted at the top. Continued use of our website after any update constitutes acceptance of the revised policy.

1. About Us

This website is operated by Transforming Lives Pte Ltd ("Transforming Lives", "we", "us", or "our"), a social enterprise registered in Singapore. We offer coaching, psychoeducation, training, publications, and related services for individuals, families, schools, and organisations. Our registered contact email is contact@transforminglives.asia.

2. Acceptance of Terms

By accessing or using this website, submitting an enquiry, purchasing a service or publication, or otherwise engaging with Transforming Lives, you confirm that you have read, understood, and agree to these Terms of Use and our Privacy Policy. These Terms constitute a legally binding agreement under Singapore law, including the Electronic Transactions Act (Cap. 88).

3. Use of This Website

You may use this website for lawful personal or professional purposes. You agree not to:

• Use the website in any way that violates applicable Singapore law or regulation
• Transmit any unsolicited, misleading, or harmful content
• Attempt to gain unauthorised access to any part of the website or our systems
• Reproduce, copy, or distribute any content from this website without our prior written consent
• Use automated tools to scrape, crawl, or harvest data from this website
• Engage in any conduct that could damage, disable, or impair the website

We reserve the right to restrict or terminate access to this website at our discretion and without notice if these Terms are breached.

4. Nature of Our Services — Not a Substitute for Professional Advice

Transforming Lives provides coaching, psychoeducation, and training services grounded in lived experience and evidence-informed practice. Our services are educational and supportive in nature. They are not a substitute for:

• Medical diagnosis, psychiatric assessment, or clinical psychology
• Legal advice
• Financial advice

If you require clinical, legal, or financial advice, please consult a qualified professional. Any information shared on this website or in our sessions is provided in good faith and is for general informational purposes only.

5. Purchases and Payments

Where we offer services or publications for purchase:

• All prices are quoted in Singapore Dollars (SGD) unless otherwise stated
• Payment is processed securely via Stripe. We do not store your card details
• A purchase constitutes your offer to buy, which we may accept or decline
• Confirmation of purchase will be sent to the email address you provide
• For services, terms specific to each engagement (including cancellation) will be set out in your service agreement or booking confirmation

We comply with the Consumer Protection (Fair Trading) Act (Cap. 52A) of Singapore. If you have a concern about a purchase, please contact us at contact@transforminglives.asia.

6. Cancellations and Refunds

Cancellation and refund terms vary by service type:

• Coaching and consultation sessions — cancellations made at least 48 hours in advance will be rescheduled or refunded. Cancellations with less than 48 hours' notice may be subject to a cancellation fee
• Workshops and events — refund eligibility will be stated in the event booking terms
• Publications (physical) — refunds are available for damaged or defective items; please contact us within 14 days of receipt
• Digital products — as digital content is delivered immediately upon purchase, refunds are generally not available unless the product is materially defective

All refund requests should be directed to contact@transforminglives.asia. We will respond within 5 business days.

7. Intellectual Property

All content on this website — including text, graphics, logos, images, course materials, and publications — is the intellectual property of Transforming Lives Pte Ltd or its licensors and is protected under Singapore copyright law and the Copyright Act 2021.

You may not:

• Reproduce, redistribute, or republish any content without our express written permission
• Use our name, logo, or branding in any manner that implies affiliation or endorsement without consent
• Create derivative works based on our content without prior authorisation

Fair dealing for personal study, research, criticism, or news reporting is permitted as provided under the Copyright Act 2021. For all other uses, please contact us.

8. Third-Party Links

This website may contain links to third-party websites, including LinkedIn, Stripe, and media publications. These links are provided for your convenience only. We do not control, endorse, or accept responsibility for the content, privacy practices, or terms of those sites. We encourage you to review the terms and privacy policies of any third-party site you visit.

9. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by Singapore law, we make no representations or warranties of any kind — express, implied, or statutory — regarding the website, including but not limited to: accuracy, completeness, fitness for a particular purpose, or freedom from errors or interruptions. We do not warrant that this website or its servers are free of viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, Transforming Lives Pte Ltd, its founder, employees, and contractors shall not be liable for any:

• Indirect, incidental, consequential, or punitive loss or damage
• Loss of profits, data, goodwill, or business opportunity
• Damage arising from your use of or reliance on this website or our content
• Interruption of service, technical errors, or data loss

Where liability cannot be excluded by law (including under the Consumer Protection (Fair Trading) Act), it is limited to the amount paid by you for the specific service or product giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct, or death or personal injury caused by our negligence.

11. Confidentiality

Where you share personal information during coaching, consultation, or training engagements, we treat such information with strict confidentiality. We will not disclose personal details shared in sessions to third parties without your consent, except where required by law or where there is a serious risk of harm to you or others.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. The Privacy Policy is incorporated by reference into these Terms.

13. Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Singapore.

We encourage you to contact us first to resolve any concern informally before pursuing formal proceedings.

14. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our services, legal requirements, or operating practices. The current version will always be available on this page, with the effective date noted at the top. Your continued use of this website after any update constitutes your acceptance of the revised Terms.

15. Contact Us

For any questions or concerns about these Terms, please contact: